Wedding Website FAQ: What Guests Actually Look For

Your FAQ section is the first place guests look when they have a practical worry. They are not looking for your love story here. They want quick, plain answers. Put the FAQ near the top of your website menu, or link to it from your welcome message and save the date.

Think about what you would ask if you were a guest. The most searched questions are usually about children, dress code, food, accessibility, parking and transport. Cover those first. You can add more later, but these six are the ones that generate the most emails and texts if you leave them out.

Be direct. If children are welcome, say so. If they are not, say that kindly but clearly. A vague line like "we love your little ones" confuses people. Guests need to know whether to book a babysitter or bring the family.

If children are invited, give useful details. Is there a quiet room for feeding or nappy changes? Will there be a children's menu? Are there toys or activities during the speeches? If you have a separate kids' table or a creche, mention it. If children are only invited to certain parts of the day, for example the ceremony but not the evening, spell that out.

If the wedding is adults only, explain why in a warm way. For example, "We adore your children, but we have decided to make our wedding an adults-only occasion so everyone can relax." Then say who to contact if they have questions. Never assume every family shape is the same. Some guests may be bringing a stepchild or a grandchild. Use the word "children" and let them decide who that means.

Guests worry about getting the dress code wrong. Give them more than a single word like "smart" or "casual". Describe what you mean in plain terms. For example, "Morning dress for men, and dresses or smart separates for women" or "Lounge suits and dresses, no need for black tie".

If there is a theme or a colour scheme, say whether it is a request or a hard rule. If you want guests to avoid white, say so gently. If you have a cultural or religious dress requirement, for example head coverings in a place of worship, explain that clearly and offer to provide them.

Remember that not every guest has the same budget or body. Avoid words like "glamorous" or "elegant" if they make people anxious. Stick to practical guidance: length, formality, footwear for grass or cobbles, and whether a jacket is required. If the ceremony is outdoors in Scotland, tell guests to bring a warm layer. If the venue is a marquee in a field, say that heels may sink.

Your FAQ should explain how and when to tell you about dietary requirements. Do not ask guests to list allergies in a free text box without guidance. Give examples: vegetarian, vegan, gluten free, dairy free, nut allergy, halal, kosher, or any other need. Ask guests to include the names of everyone in their party with a dietary need, so the caterer can match the meal to the right person.

Make a clear deadline for dietary responses, and say what to do if they realise later. For example, "Please let us know by the RSVP date. If your needs change after that, contact us and we will do our best." Never promise that every request can be met, but do promise that you will pass everything on to the caterer.

If the meal is a buffet or a family-style meal, explain how allergens are labelled. If you are having a humanist or non-religious ceremony, the same rules apply. If you are having a same-sex wedding or a second wedding, the dietary section works exactly the same. Everyone eats.

Accessibility is not an afterthought. Put it in your FAQ with the same care as the dress code. Describe the venue clearly. Is there step-free access to the ceremony room, the dining area and the toilets? Are there accessible toilets? Is the route from the car park to the entrance paved or gravel? Are there lifts if the venue has more than one floor?

If you have guests with mobility aids, hearing loops, or visual impairments, say what the venue offers. For example, "The ceremony room has a hearing loop. Please let us know if you need a seat near the front." If the venue does not have step-free access, say so honestly and offer help. You could say, "There are three steps at the main entrance. We can arrange a ramp if you let us know."

Also think about quiet spaces. Some guests may need a break from noise or crowds. Mention a quiet room or an outdoor area where they can sit. If you have guests with hidden disabilities, say that you are happy to help with anything they need. Keep the tone warm and practical. You do not need to list every possible condition. Just show that you have thought about it.

Guests need to know how to get to you and how to get home. Start with parking. Is there a car park at the venue? Is it free? Do they need a permit or a pass? If parking is limited, say so and suggest a nearby public car park. If the venue is in a city centre, give clear directions to the nearest car park and mention any parking restrictions on nearby streets.

Then cover transport. If you are providing a coach or a minibus from a central point, give the pick-up time and location. Say whether guests need to book a seat. If there is no organised transport, give the nearest train station or bus stop, and say how far it is from the venue. If you are having a wedding in a remote area, tell guests to book a taxi in advance and give the name of a local firm or two.

For a destination wedding in the UK, for example if guests are travelling from another city, add a section about nearby airports and train stations. If you are having a micro wedding or a second wedding, the same transport details apply. Always say when the last transport leaves, so guests can plan their evening.

Beyond the big six, there are a few more questions that come up again and again. Add these if they apply to you.

Gifts: if you do not want gifts, say that. If you have a gift list or a charity donation page, link to it from the FAQ. Do not mention prices or amounts. Just say, "Your presence is the gift. If you would like to contribute, we have a small gift list."

Photos: tell guests whether you are having an unplugged ceremony, meaning no phones, and when they can take photos. Say whether you have a wedding hashtag for social media.

Timings: give a clear outline of the day, from ceremony to evening reception. Guests want to know when to arrive and when they can leave.

Weather: if the ceremony is outdoors, say what happens if it rains. If the venue is cold, tell guests to bring layers.

Culture and faith: if you are having a humanist ceremony, a nikah, a same-sex wedding, or a non-traditional wedding, use the FAQ to explain what will happen. Guests may not know the format. Describe the ceremony briefly, so they feel comfortable and know what to expect.