What should you do if a guest cannot access your password protected wedding website?

When a guest tells you they cannot get in, stay calm and help them step by step. Start by logging into your own wedding website to confirm the password is still active and correct. Then, send the guest a fresh message with the website address and the password written clearly, showing any capital letters and numbers exactly as they should be typed. Ask them to copy and paste the password directly from your message rather than typing it, as this avoids typos and hidden spaces. If that does not work, suggest they clear their browser cache or try a different browser, such as a private or incognito window. They could also try on their phone if they were using a computer, or vice versa. If the problem continues, check whether your website provider has any known issues or maintenance. You could also create a simple backup, like a PDF of the key information, and email it to the guest so they still have what they need. Remember, some guests may not be confident with technology, so be patient and offer to talk them through it on the phone.